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Customer Service Advisor
Central Claims
Up to £27,000 per annum
45 hours per week
Location: Camberley GU16

Benefits

* Excellent salary

* 28 days annual leave (Inclusive bank holidays)

* Workplace pension scheme

* Free Training and Development Academy

* Employee long service rewards (Inc. additional holiday)

* Free uniform (and PPE)

* Life insurance

About the role

As Customer Service Advisor you will

* Answer telephone enquiries from customers who have been involved accidents.

* Load claims onto Bodyshop Management systems.

* Guide customers through our repair claim process.

* Update work providers on repair progression (via phone or repair tracking systems).

* Process insurance claims excess payments.

* Schedule repair bookings, where directed from time to time.

This position requires initiative, attention to detail and an ability to deliver great customer experiences in a fast-paced environment.

What we look for

* A team player who can work with minimal supervision

* Ability to multi-task, plan and organise effectively

* Effective communication with customers and colleagues

* Good IT skills including all Microsoft office packages

* Ability to adopt upselling skills

* Someone who can make customers smile

* 3 years customer service experience

* Full UK Driving licence

About you

Experienced in customer service with an outgoing positive personality. You will be confident when dealing with people at all levels, committed to excellence with an eye for detail. You will have a passion for delivering the highest levels of customer service and seeking a role where you can make a difference and constantly learn new things. Previous automotive experience would be an advantage but an essential as training will be provided.

About us

Motofix is a leading vehicle body repair provider with eight specialist service delivery centres in the South and Southwest of England. We’re approved by some of the world’s premium brands like Mercedes Benz, Audi, BMW and Jaguar Land Rover and all sites are BSI Kitemark accredited. Our vision is to be the benchmark for automotive body repair recognised for the quality of our business and customer experiences. As a member of our team, you will be provided with up-to-date training, work with cutting-edge technology and gain access to exciting career opportunities.

[Application Closing Date: 24/11/2024]

What next

Contact our talent team who will be in touch within 3 working days

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