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Job Title: Customer Service Assistant - Returns

? Join our enthusiastic, fast, and energetic team! ?

Salary: £26,000

Hours: 8am-5pm (slight flex available)

Location: Currently in Sydenham and moving to Orpington in December

* You must be able to drive*

About Our Client:

Are you looking for a career where there are no limits to your progression? Our client, a leading supplier of fixings and fastenings to the ever-growing Construction Industry, is seeking a Customer Service Assistant to join their ultra-responsive team. With a commitment to providing fanatical customer service, this is an opportunity to succeed and grow in a vibrant work environment. ??

Main Purpose of the Role:

As a Customer Service Assistant, you will be an integral part of our client's creative, energetic, and highly focused Customer Service team. Working closely with the team, operations, and internal account managers, you will ensure all records are up to date and outstanding tasks are completed or scheduled on time. Together, we nail it every time, providing an unforgettable level of service!

Key Duties:

⭐ Liaise with various departments to complete customer returns paperwork and raise credit notes.

⭐ Efficiently manage and track courier claims.

⭐ Handle phone calls and direct inquiries to the appropriate team members.

⭐ Arrange supplier returns and handle claims from external suppliers.

⭐ Assist in resolving outstanding queries and providing top-notch customer service.

⭐ Manage internal spreadsheets for customer queries, complaints, and comments.

⭐ Provide support to the dynamic internal sales team when requested.

⭐ Perform ad hoc administration duties as required.

⭐ Send proof of delivery documents to customers.

⭐ Process sales orders as needed.

Requirements:

⭐ Punctuality and reliability are essential.

⭐ Highly organised with excellent prioritisation skills.

⭐ Motivated, enthusiastic, and takes initiative.

⭐ Strong commitment to personal growth and achieving potential.

⭐ Belief in honesty and integrity as core values.

⭐ Aptitude for excellence and continuous improvement.

⭐ Positive "can-do" attitude, even under pressure.

⭐ Tidiness and organisation in the work area throughout the day.

✨ Start your new adventure with our client, and begin ASAP! ✨

How to Apply:

If you're ready to join our client's dynamic team and provide exceptional customer service, please submit your application today. We can't wait to meet you! ??

Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website