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As the Customer Service Supervisor in London, you will help to lead the 1st and 2nd line Customer Service teams. This will involve setting the KPI's, ensuring standards are maintained and reporting back to the manager in France. Your team will be servicing the German market so it's essential you can speak German.

Client Details

As a German speaking Customer Service Supervisor, you will work for a high-end manufacturer of furniture for the office and home. They're a huge name across Europe an have been around since the 1930's. Your team will service retailers across Germany.

Description

As the Customer Service Supervisor in London, you will:

coordinate communication activities in collaboration with various departments of the company to ensure message consistency.
Facilitation of downward communication: Ensuring the messages from CS manager to operational teams ,
Ensuring that strategic information and important updates are communicated clearly and in a timely manner.
Facilitation of upward communication: Gathering feedback, suggestions, and concerns from CS teams to CS manager or other Services , thereby contributing to an open and transparent communication
Report leaves and overtime to HR and EU manager
Suggest prioritization and tasks dispatch to EU Manager when necessary
Monitor and report daily work to EU Manager= Evaluate teams strengths and weaknesses by being next to them and working with KPIs associated
Escalation point of contact for Team, Customer or Sales Reps
Communication with Retailers in cooperation with the Sales Team
Regularly informs stakeholders of customer service updates (public holidays, lead times, stock-outs, etc.).Profile

To be successful in applying to this furniture retailer, you should:

Be fluent in German language
Experience in Customer Service
Been a senior member of the team in the past
Excellent attention to detail and communication skills Job Offer

You will be rewarded with an hourly rate equivalent to 38k-45k with a great chance of being made permanent