Login to Apply

PPM and Helpdesk Admin - Winsford CW7 1AU- immediate start - Leading employer - long term contract

Are you hard working, reliable and looking for work with a leading employer?

We are excited to be recruiting for our expanding Helpdesk due to growing demand. Would you like to be part of a new growing venture? Are you motivated and enthusiastic?

Overview

*

Monday to Friday 9am to 5pm

*

Overtime available if required

*

£13.38 PAY RATE + Holiday (weekly pay) + Pension

*

Temp contract - Potential for permanent position for the right candidate

*

Full training provided

*

Excellent working environment / Team

Duties include:

*

Act as PPM lead for the QWEST contract, building close relationships with colleagues and sub-contractors to ensure best practice is shared.

*

Provide exemplary customer service to all stakeholders, internal and external, by actively responding to queries, selecting the best solution to request / query, and following up to ensure resolution.

*

Be accountable for and manage the PPM process from end to end.

*

Raise purchase orders within agreed limits and receipt of goods / services provided to maintain the systems for effective financial monitoring.

*

Be responsible for logging PPM corrective works on Maximo, raising client quotes / purchase orders and manage process end to end.

*

Achieve key performance indicators and service level agreement targets for each request and set expectation with customer.

*

Produce and share KPI reports monthly with Account Manager.

*

Work with support functions and operations colleagues to understand where process can be improved to maximise billing opportunities.

*

Assist in keeping WIP levels on contracts to a minimum by ensuring timely completion of jobs.

*

Manage lift inspections and corresponding remedial actions.

*

Responsible for raising PO’s and client quotes for all Fire Risk Assessment Remedial actions and manage process end to end.

*

Provide cover for a range of helpdesks, answering all calls in a timely manner and inputting jobs via Maximo, advising Helpdesk Team Leader of any urgent works and assigning and dispatching jobs.

*

Promote customer feedback and surveys

Experience needed:

*

Excellent verbal and written communication skills, with a proven experience of managing complex relationships.

*

Good understanding and experience of CAFM and finance management systems

*

Able to work on own initiative within a team environment.

*

Attention to detail.

*

Integrity and professionalism.

*

Able to demonstrate working knowledge of Word, Excel, PowerPoint and Outlook

For more details, please apply today or call Saransh Mehta (phone number removed)