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Time Appointments are working on behalf of a leading logistics company based in Ipswich are looking for a motivated and experienced Customer Service Team Leader to join their friendly team!

Duties & Responsibilities:

* Managing day-to-day commercial relationships with existing and potential customers

* Overseeing and developing transport operations within Cargo markets ensuring service met customer expectations

* Lead the Customer Service desk - mentoring colleagues and ensuring smooth daily operations

* Acting as the primary contact for customer complaints - resolving service-related issues effectively

* Managing account reporting including compiling and transmitting KPIs

* Ensuring accurate order processing including quotations, freight rates and cost updates

* Coordinating data accuracy, order management and system updates

Skills & Experience Required:

* Experience managing a team

* Previous shipping and logistics experience

* Dealing with escalated queries

* Ability to work under pressure and to tight deadlines

* Excellent communication skills