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Account Manager

Sawley, Nottingham – fully office based

£30,000 - £35,000 per annum

Full-time, Permanent

Our client, an independent, fast-growing business based in Sawley are keen to appoint a highly skilled and dynamic Account Manager to join their small, talented team. This is a busy and varied role, perfect for someone who thrives in a fast-paced environment and enjoys working collaboratively with both clients and internal stakeholders.

As an Account Manager, you will play a pivotal role in maintaining and enhancing relationships with an established client base.

Responsibilities:

* Oversee and manage key client accounts, ensuring their needs are met promptly and professionally.

* Build and maintain strong relationships with clients, acting as their primary point of contact.

* Handle incoming orders from initial enquiry to completion.

* Prepare accurate quotations tailored to client specifications and requirements.

* Coordinate with third-party transport companies to ensure timely and efficient delivery of orders.

* Monitor and manage shipping schedules, resolving any delivery issues that arise.

* Communicate and negotiate with suppliers to ensure the best terms and timely procurement of materials.

* Quickly and effectively resolve client issues, ensuring satisfaction and retention.

* Manage multiple tasks and deadlines under pressure while maintaining high attention to detail.

Key Requirements:

* Proven experience in account management, sales support or customer service roles.

* Strong organisational skills with the ability to manage multiple tasks and deadlines simultaneously.

* Excellent communication and interpersonal skills, both written and verbal.

* High attention to detail with a problem-solving mindset.

* Ability to work effectively under pressure in a fast-paced environment.

* Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with CRM systems is desirable.

* Knowledge of logistics and working with third-party transport companies is a plus