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Sales Support Administrator

Our client is currently seeking a dedicated and detail-oriented Sales Support Administrator to join their team. If you thrive in an administrative role, are proactive, and have a keen eye for detail, we’d love to hear from you!

About the Role:

Our client provides a energy procurement services, and as a Sales Support Administrator, you'll play a key role in supporting the consultants by managing contracts, ensuring data accuracy, and liaising with suppliers. The role is varied, fast-paced, and offers the opportunity to work in a dynamic, ever-changing environment.

The ideal candidate will be adaptable and comfortable with deadlines, able to handle multiple tasks and priorities effectively, while ensuring high standards of quality. You’ll be a key player in ensuring the smooth running of the sales process and helping the team achieve their targets.

Key Responsibilities:

* Supplier Requests & Contracts: Submit termination/information requests to suppliers and manage the submission of contracts via various portals and Excel/Word documents.

* Sales Auditing & CRM Updates: Audit sales made by energy consultants and update the CRM system with accurate information.

* Customer Communication: Generate customer correspondence and ensure it is submitted to clients in a timely manner.

* Query Management: Proactively resolve queries to ensure a high percentage of contracts go live, liaising with suppliers and customers when required.

* Sales Administration: Assist with pipeline management, allocating hot transfers to agent pipelines, and providing feedback on sales quality, including voice files, CRM entries, and sales techniques.

* Quality Assurance & Compliance: Maintain high levels of quality and compliance by cross-referencing voice files with CRM records and ensuring data accuracy.

* Sales Support: Provide administrative support to the sales team, including managing queries and assisting with pre-book errors.

* General Administrative Tasks: Assist with various sales admin duties as required, including speaking to customers and suppliers on the phone to resolve issues.

Key Skills & Attributes:

* Attention to Detail: A strong focus on accuracy, with a methodical approach to tasks and processes.

* Customer-Focused: A commitment to delivering excellent customer service and maintaining high levels of satisfaction.

* Proactive & Self-Motivated: Able to prioritize workloads, take ownership of tasks, and follow through to completion.

* Target-Driven: Motivated by achieving goals and targets, with a positive and adaptable attitude.

* Technical Competency: Proficient in Microsoft Office and Excel (experience with CRM systems is a plus).

* Effective Communication: Excellent telephone manner, with the ability to communicate clearly and empathetically with both customers and suppliers.

* Problem-Solving: A strong ability to resolve issues, taking ownership and managing projects to resolution.

Previous administrative experience is essential, and while knowledge of the energy industry is advantageous, it is not a requirement.

Why Join Our Client?

* Career Progression: Opportunities for growth and career advancement.

* Generous Benefits: Competitive salary, annual leave (increasing with length of service), birthday leave, and an attendance booster program.

* Workplace Culture: A social and dynamic environment, with regular events, games, incentives, and prizes.

* Employee Support: A comprehensive Employee Assistance Program to support your well-being.

* Perks: Free food and hot/cold drinks available, plus regular team incentives.

* ALSO - Salary increase to £25k after passing probation!

Our client is experiencing healthy growth and it's a fantastic time to join them on their journey. If you’re ready to take on a challenging and rewarding role and enjoy working in a collaborative, fun environment, we want to hear from you!

If you’re ready to make a difference and become part of this passionate team, apply today! You’ll be joining a group of dedicated individuals who work hard and play hard – and have plenty of fun along the way.

Note: Please be prepared to engage in a little fun with the team – a good sense of humor and a love for puns is a must