1st Line IT Service Desk Engineer

Edinburgh, Midlothian
Apply Now

An exciting opportunity has opened up for a 1st Line Service Desk Engineer to join a Managed Service Provider (MSP) in Edinburgh. This role is perfect for individuals looking to build a solid foundation in IT support while gaining experience in a fast-paced MSP environment.

1st Line IT Service Desk Engineer
Edinburgh (Fully Onsite)
£25,000 - £28,000

Main Duties:

Provide 1st line technical support via phone, email, and ticketing systems.
Troubleshoot hardware and software issues, escalating more complex issues when necessary.
Monitor and manage client systems, ensuring smooth day-to-day IT operations.
Assist with setting up new equipment for users, including laptops, desktops, and printers.
Maintain accurate records of client interactions and problem resolutions.Tech Requirements:

Experience with Windows desktop operating systems.
Familiarity with Office 365.
Basic understanding of networking concepts (DNS, DHCP, TCP/IP).
Experience using ticketing systems.
Knowledge of Active Directory (user management, password resets). Benefits:

22 days annual leave plus bank holidays
Pension scheme
On-the-job training and development opportunities
Supportive team environment
Opportunities for career progression within the MSP
Company social events and team-building activities
Free onsite parkingIf you're interested in learning more about this exciting opportunity or would like to apply, please hit apply now. If you have any questions, you can reach me on 0141. 674. 8511. or darcey . obyrne @ in technology group - uk . com.

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy

Job Info
CV-Library logo
Job Title:
1st Line IT Service Desk Engineer
Company:
CV-Library
Location:
Edinburgh, Midlothian
Salary:
£25000 - £28000 Per annum 30 days holiday, pension, discount
Posted:
Oct 24th 2024
Closes:
Nov 24th 2024
Sector:
IT
Contract:
Permanent
Hours:
Full Time
Fresh Jobs
Welcome to Fresh Jobs the place to find the freshest job vacancies and career advice.

© Copyright 2024 | All Rights Reserved Fresh Jobs