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Customer Service Executive

Location : Stamford

Salary £24000

Hours - Monday - Friday (Apply online only)

Responsibilities

* Taking inbound queries via phone, email, Live Chat and SMS – building a rapport with, and delivering a personalised service to every customer.

* Outbound contact to customers to identify additional requirements.

* To promote the company in an efficient, helpful and courteous manner throughout all customer communications and contact.

* To maintain customer contact details and preferences, and update any records held in compliance with UK law and regulations.

* To cross-sell and up-sell new and existing products to customers, as applicable.

* To contact current or lapsed customers to facilitate sales, renewals, notifications or update details.

* To administrate, manage and maintain physical and electronic customer ordering processes and systems.

* To process any cash, cheque, card and direct debit payments received and deal with any subsequent returns.

* To communicate any product changes, shortages or problems to the relevant departments