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This is a high profile operational role to provide oustanding customer service for a major account.

This will include all aspects of multi modal forwarding therefore relevant experience at this level is required.

This role provides excellent visibility within the business. My client is a multinational organistaion with a great culture and they are extremely supportive of career development for ambitious and succesful employees.

Business

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To deal with all aspects of International and Domestic freight movements in support of the Operations team

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To act as a conduit between customers and suppliers to ensure all needs are met within the specified delivery times.

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To create customs declarations in line with HMRC and current legislation ensuring compliance in the process

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To ensure COD payments are collected prior to movement/delivery of goods.

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To liaise with overseas offices for shipment movements, taking responsibility for monitoring progress and keeping the customer advised of the status.

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Providing lead information to other offices in the UK where relevant

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To perform any other duties not defined in the job description as reasonably requested / expected by the Company

Customer Service

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Liaising with customers both on the telephone and potentially face-to-face about collections/deliveries of International Freight movements

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To ensure “Best in Class” customer service is always delivered.

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Liaising with the customer to determine other opportunities for new lanes/activity.

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Listening to customers if they have issues and either handling the problem effectively, or escalating if required and ensuring all issues are followed up.

Technical

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Minimum of 5 years’ experience in a Multi-Modal position with current hands-on experience.

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Educated to GCSE standard (minimum of 5)

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Ability and confidence to deal with difficult customers if the need arises.

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Ability to consistently meet deadlines in a timely manner.

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Business

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IT literate (ability to utilise MS Office tools such as Word, Excel, etc.)

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Commercial awareness is essential in this role.

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Knowledge of EDI Operating System would be an advantage.

Personal Attributes:

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Solid communication skills, demonstrable major client experience, results driven, a positive outlook and self-motivated.

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Level of Authority

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Operational

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Effective Time Management skills

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Effective organisational skills with significant focus on attention to detail

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Ability to effectively communicate at all levels both internally and with clients