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Job Title: Marketing & CRM Executive / Operations Support £26-28k
Location: Glasgow, UK
Salary: Competitive Market Rate

About the Role

We are seeking an energetic Marketing & CRM Executive who will take ownership of our marketing strategies and lead CRM-driven business transformation. This position is a unique opportunity to blend 70% marketing responsibilities with 30% CRM and internal operational support, playing a key role in our mission to expand client engagement and optimize internal workflows.

You’ll work from our Glasgow office and collaborate with cross-functional teams to drive brand awareness, lead generation, and customer experience. This position requires a dynamic professional who is not only adept at digital marketing but also has the aptitude to leverage our CRM for business transformation initiatives.

Key Responsibilities

Marketing Strategy & Execution (70% of Role)

* Website Management & SEO:

* Oversee site updates, SEO optimization, and content creation that positions Efficient-IS as a leader in AV and IT services.

* Perform regular SEO audits and adapt strategies to capture high-intent B2B traffic, particularly in government and large business sectors.

* LinkedIn & Social Media:

* Design a content calendar that strengthens our LinkedIn presence, engaging a B2B audience with thought leadership, case studies, and industry insights.

* Monitor engagement metrics and adjust content strategies to maximize visibility and conversion potential.

* Email Marketing Campaigns:

* Build segmented email campaigns to engage new leads and re-engage existing clients, using CRM data to tailor messaging by audience needs.

* Use analytics to continually refine email content and improve engagement and open rates.

CRM & Business Transformation (30% of Role)

As a CRM & Operational Support Lead, your role will be integral to internal business transformation, streamlining processes to improve data accuracy, collaboration, and client service.

* CRM System Management:

* Own CRM configuration and workflow management, ensuring that client interactions, sales data, and marketing leads are captured effectively.

* Develop CRM automation rules to optimize lead nurturing, reporting, and internal data integration across departments.

* Provide training and guidance to team members to maximize CRM functionality for client-facing and internal operations.

* Business Transformation Initiatives:

* Work with senior management to map, document, and enhance internal processes, using CRM insights to identify opportunities for automation, process efficiency, and cross-functional alignment.

* Analyze CRM and marketing data to deliver actionable insights on market opportunities and client needs