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Main Purpose Of Job:
The Exams Assistant will be responsible for supporting the administration and delivery of non-general qualifications, including AAT and functional skills. This role involves coordinating assessment logistics, preparing materials, invoicing candidates, and ensuring that all processes comply with relevant guidelines. Additionally, the Exams Assistant will act as the lead centre point of contact for non-general qualification subjects, particularly NEA (Non-Examined Assessment) subjects, and provide support to the NEA team with customer service and related tasks.
Reports To: Centre Manager
Location: Wimbledon
Hours: Full-time during the examination season (20 weeks per year), and part-time for the remaining 32 weeks of the year, working three days per week from 08:30 to 16:30.
Main Tasks Of Job:
Non-General Qualification Delivery:
• Administer and coordinate the delivery of non-general qualifications such as AAT and functional skills.
• Prepare and manage all relevant materials, resources, and documentation for each assessment.
• Assist with the scheduling and logistics of non-general qualification assessments, including venue setup and candidate communication.
• Maintain accurate records of assessments, including candidate registrations, results, and feedback.
Invoicing and Financial Administration:
• Prepare and issue invoices to candidates for assessment fees and other related charges.
• Ensure accurate billing and timely processing of payments, following up with candidates as necessary.
• Maintain records of all financial transactions related to non-general qualifications.
Candidate Support:
• Act as a point of contact for candidates regarding non-general qualifications, providing support and addressing queries.
• Ensure candidates receive timely and accurate information about their assessments and results.
• Resolve any issues or concerns raised by candidates throughout the assessment process.
NEA Subject Coordination:
• Serve as the lead centre point of contact for NEA (Non-Examined Assessment) subjects, ensuring smooth communication and coordination.
• Support the NEA team with customer service tasks, including handling inquiries and addressing concerns related to NEA subjects.
• Facilitate the administration and delivery of NEA assessments, coordinating with both internal teams and external stakeholders.
Administrative Duties:
• Maintain up-to-date records of all qualification activities, ensuring compliance with internal and external standards.
• Assist with the preparation of reports and documentation related to non-general qualifications.
• Support the exams team with additional administrative tasks as required.
Desired Attributes but Not Essential
•Experience in an administrative or support role within an examination or education environment is preferred.
•Familiarity with non-general qualifications (e.g., AAT, functional skills) and NEA subjects is advantageous.
•Strong organisational skills with the ability to manage multiple tasks and meet deadlines.
•Excellent communication and interpersonal skills, with the ability to assist and support candidates effectively.
•Proficiency in Microsoft Office Suite and other relevant software.
•Attention to detail and commitment to maintaining accurate records.
What Tutors & Exams Offer:
• Competitive salary and benefits package.
• 23 days annual leave plus public holidays (additional leave entitlement awarded for yearly service up to a maximum of 28 days plus public holidays). Proro for part time employees.
• Birthday off.
• Continuous training and development opportunities.
• Opportunity to join the company pension scheme after 3 months.
• Private healthcare available to all employees upon completion of the probationary period.
• Staff discounts programme available to all employees.
Application Requirements
If successful, Tutors & Exams will require evidence of your right to work in the UK and an enhanced DBS Certificate if not already held and registered on the DBS Update Service. The position is subject to agreeing to Terms and Conditions and a suitable application and reference process.
Equal Opportunity
Tutors & Exams is committed to equality of opportunity for all staff. We encourage applications from individuals regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships.
This job description serves to illustrate the scope and responsibilities of the role and is not intended to be an exhaustive list of duties. You will be expected to perform other job-related tasks requested by management and as necessitated by the development of this role and the development of the business