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Customer Experience Coordinator

£23,000 - £25,000, Haywards Heath - office based, Mon - Fri 9am - 5:30pm, 20 days + Bank holiday, Pension, Parking, Health Insurance, Staff Discount

The Role

A rare opportunity to join a fantastic business, a highly successful, luxury ecommerce retailer, has arisen for an experienced Customer Experience Coordinator. In this role you will be responsible for providing an exceptional customer service experience by liaising directly with customers, processing orders and managing queries.

Managing inbound customer calls and email enquiries
Providing customers with a personal post-purchase experience and managing expectations of the delivery process
Resolving customer complaints in an effective, timely and empathetic manner - ideally at point of delivery to keep refunds to a minimum
Processing orders using order management system Magento, including post purchase amendments, cancellations, replacements and refunds
Using your passion for the brand and product to upsell
Assisting with International orders
Assisting with customer applications for finance

Requirements

The successful Customer Experience Coordinator will have solid experience in a retail or customer service environment - experience in an ecommerce or luxury brand would be advantageous but not essential. You will be tech savvy and comfortable using excel and CRM systems. You will be passionate about providing outstanding customer service with an ability to manage difficult situations quickly, empathetically and calmly. This role would suit someone who has worked as a Customer Service Executive or Customer Service Coordinator.

Company Information

You will be joining a wonderful, luxury e-commerce brand specialising in beautiful homewares and interior products who have experienced fantastic growth in recent years. They have a small but dynamic and motivated team who thrive in their fast-paced environment.

Package

£22,000 - £25,000 per annum

Pension

Parking

Personal Development Programme

Able to accrue up to 24 Days Annual Leave

Generous 40% Discount

1x Day Per Year - Personal Charity Day

Health insurance (post probation)

Travail Employment Group is operating as an Employment Agency. Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If you do not hear within 7 days you have unfortunately not been successful on this occasion