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Hybrid Recruit are seeking an experienced Breakdown Controller to work for a well-established and reputable hire company based in Normanton.

The main job function of a Breakdown Controller is to ensure the smooth, efficient, and cost-effective running of the Breakdown function.

Responsibilities of the Breakdown Controller:

* Receiving breakdown calls and providing solutions by liaising with the relevant suppliers/engineering support.

* Communicating with customers via phone/email and giving regular progress updates on vehicle repair status.

* Ensure vehicle downtime is kept to an absolute minimum and escalate where necessary.

* Liaising with other departments to raise purchase orders, recharges and liaising with accounts on any billing queries.

* Interact closely with other departments, in particular, finance, workshop and sales.

* Provide a high level of accuracy and detail on all records created within Syrinx.

* Always maintain professional and courteous conversational dialogue when speaking with customers on the telephone and when customers visit our premises.

* Follow company’s Employee handbook policies and procedures.

* Perform OOH cover on a Rota basis this will be subject to additional pay for hours worked.

* Any other ad-hoc duties.

Requirements of the Breakdown Controller:

* Excellent written and verbal communication skills.

* Excellent attention to detail.

* Well organised and strong planning skills.

* Solid knowledge of Microsoft Office programs.

* Previous customer Breakdown experience.

* Prior vehicle knowledge is desirable, but not essential.

* Good interpersonal skills.

* Problem solver with ability to work well under pressure and to tight deadlines.

In return, the Breakdown Controller will receive:

* Renumeration: £27,520 / Year + OOH Bonus

* 25 days holiday + bank holidays

* Additional leave

* Bereavement leave

* Company pension

* Cycle to work scheme

* Free parking

* Health & wellbeing programme

* Life insurance

* On-site parking

* Referral programme

Should you be interested in this Breakdown Controller role, please click "Apply now!" with an up-to-date CV