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Position: Warranty Administrator
Location: West Bromwich
Salary: £22,000 - £26,000 per annum

About Us:

Our company is a leading motor company based in West Bromwich, dedicated to delivering exceptional service and quality to our customers. They are currently seeking a detail-oriented and proactive Warranty Administrator to join their team and support the aftersales department.

Key Responsibilities:

* Process and submit warranty claims accurately and promptly to the manufacturer or warranty provider.

* Verify warranty coverage and liaise with service advisors and technicians to obtain necessary repair documentation.

* Review, approve, and monitor warranty claims to ensure compliance with manufacturer policies and guidelines.

* Maintain up-to-date records of all warranty transactions and claims, including parts and labour costs.

* Handle warranty queries and communications from customers, manufacturers, and suppliers.

* Conduct regular audits of warranty procedures to identify any discrepancies and ensure continuous improvement.

* Collaborate with the service and parts departments to resolve any warranty-related issues efficiently.

* Assist in preparing reports on warranty claim activity and costs for management review.

* Keep up-to-date with manufacturer bulletins, recalls, and warranty policy changes.

Requirements:

* Previous experience as a Warranty Administrator, Service Advisor, or similar role within the motor industry.

* Strong knowledge of warranty policies, procedures, and manufacturer guidelines.

* Excellent attention to detail and strong organizational skills.

* Proficiency in using automotive management software and Microsoft Office applications.

* Good communication skills and the ability to build strong relationships with customers, colleagues, and manufacturers.

* Ability to work independently and manage multiple tasks in a fast-paced environment