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Migrant Help are hosting an exciting and unique opportunity to recruit an Outreach Adviser. You will be joining us on a full time, 12 month fixed term contract, and in return you will receive a competitive salary of £28,639 increasing to £32,612 following successful completion of a 6 months probation period.

This is a home-based role covering London and surrounding areas.

About us: 

Migrant Help is a leading charity that was established in 1963 and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects migrants, treats them with respect and enables them to reach their full potential. We foster a culture in which equality, diversity and inclusion are recognised, valued and encouraged. It doesn’t matter who you are or where you come from, we match your skills with the needs of our organisation, as long as you share our values, vision and goals. We welcome applications from candidates regardless of their age, religion or belief, race, gender reassignment, disability, sexual orientation, sex, marriage or civil partnership, pregnancy and maternity.

The Outreach Adviser role:

The successful candidate will be client focused and an excellent listener, have demonstrable experience working with people in sensitive and emotionally demanding situations and be passionate about protecting our vulnerable clients.

The post holder will support our national Asylum Services to support our most vulnerable asylum seekers across the UK through a mixture of telephone and face to face advice. You will primarily provide day to day support for clients and partners in need of Outreach, ensuring that compliance with Home Office standards is met.

Key responsibilities of our Outreach Adviser:

Assisting clients with applications for Asylum Support and Move on Services

Signposting clients to specialised support where required

To manage a caseload offering appropriate support in a designated timeframe

Keep accurate and up-to-date case records, complete case follow ups within the requisite time scales and undertake any necessary administrative tasks

Ensure that their work meets overall quality standards and, where possible, exceeds it in line with Government and other Stakeholder contracted arrangements

Provide Advice and Guidance to Asylum Seekers as required

Provide signposting and make referrals to other services as appropriate

Assist clients, report any issues to accommodation providers and the Home Office to highlight any safeguarding concerns

Ensure the Outreach and Move on Manager is kept updated with any trends

Occasionally training or meetings are organised outside of normal working hours. The post-holder will be expected to attend whenever reasonably practicable

Undertake any other duties which may be assigned from time to time and may include cover for other funded projects.

Skills and experience we are looking for in our Outreach Adviser:

Excellent interpersonal skills/ability to communicate with diverse groups

Experience working in a multi-disciplinary and multi-cultural environment

Proven ability to prioritise and work on your own initiative whilst respecting boundaries

Ability to work flexibly on own initiative and as part of a team as required

Excellent computer skills including Word, Excel and databases; particularly in making and keeping accurate and timely records

What else to expect:

An induction and training period, where you will learn about Asylum Processes, meet your new colleagues, develop your knowledge of our different inbound and outbound communications, and learn what makes our Outreach team a ‘Great Place to Work’

The role is a homebased role, however the position will be covering the North East region and travel may sometimes be necessary and therefore flexibility is required

This post is subject to a Disclosure and Barring Service (DBS) check

This post is subject to a Counter Terrorism Clearance (CTC)

Benefits:

Flexibility and work life balance

Enhanced family friendly provisions

Additional holiday entitlements

Perkbox benefits

Non-contributory pension scheme. 

Closing Date: 13 October 2024

The advert may close early depending on applications received

If you are interested in becoming our new Outreach Adviser, please click 'APPLY' today. We look forward to hearing from you