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Customer / Client Coordinator

Salary £28,000k

Full time permanent – normal business hours – Monday / Friday

Hybrid WFH 3/2 option after 6 months

Location: Stockton

Immediate hire

This is an excellent opportunity to join a large organisation in a Customer Client Coordinator role. You will be the first point of contact for customers and work as a liaison between the internal account managers, planners and customers.

Key Arears: -

* Administration

* Customer Services

* IT skills, excel & Microsoft products

Main responsibilities: -

* Answering and processing all incoming sales calls and emails

* Following up via call or email to all prospects and quotes

* Manage a busy inbox to ensure customer enquiries are handled quickly and effectively

* Managing deadlines and liaising with various departments to ensure timely project delivery and managing customer expectations

* Provide stock reports and handle stock queries

* Provide courier tracking status and updates to customers

* Communicate with customers using phone or email

* Build trust and loyalty with customers, going the extra mile to exceed customers’ expectations

* Liaise with internal departments to deliver customer’s expectations

* Arranging call backs with clients to assist the quoting process where required

Person Specification: -

* Excellent customer service skills

* Good knowledge of Microsoft / Excel applications

* Clear communication skills, both verbal and written