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1st Line Support Engineer
Location: Leigh on Sea, Essex
Salary: £25,000 annually
Employment Type: Full Time
Working Hours: Monday to Friday, 08:30 - 18:00 (occasional Saturdays)
Holiday Entitlement: 20 days plus bank holidays

Are you a passionate IT professional looking for the next step in your career? We're a well-established IT solutions provider with over 20 years of experience supporting UK businesses across various sectors. We’re seeking a driven 1st Line Support Engineer to join our team in Leigh on Sea, Essex.

Key Responsibilities:

* Provide first/second line telephone support for service requests.

* Conduct on-site support visits to client locations.

* Troubleshoot and repair desktop PCs, laptops, and server-side issues.

* Manage incident and problem resolution.

* Set up new server solutions and perform network troubleshooting.

Skills & Qualifications:

* Solid technical knowledge of Windows operating systems and Windows Server (Apply online only)).

* Proficiency in AD administration and management.

* Experience with Microsoft Office products (Excel, Outlook, Word, PowerPoint) and Office 365.

* Networking experience, including TCP/IP topologies, switches, and routers.

* Experience supporting mobile devices.

* Strong communication, customer service, and problem-solving skills.

* Ability to work independently and as part of a team, handling tasks under pressure with great attention to detail.

* A minimum of two relevant IT certifications is preferred.

Additional Requirements:

* Full UK driving license and own transport are essential for this role.

Career Growth:

This role offers excellent opportunities for professional growth within a forward-thinking company that invests in new technologies and offers continuous training to its engineers.

If you're a self-motivated IT professional with a passion for problem-solving and delivering excellent customer service, we'd love to hear from you