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Shift Time: 08.00 - 16.30
Customer Service Operative
Our client is looking for a Customer Service Clerk, who will play a crucial role in ensuring the accurate processing and documentation of deliveries. Your attention to detail and organisational skills will help maintain high standards of service. We are committed to providing a positive experience for every client. Join the team and be a part of a forward-thinking organisation that values collaboration, innovation, and customer satisfaction.
You are a dedicated and enthusiastic Customer Service Operative who will be the first point of contact for the customers, providing them with assistance, information, and solutions to their inquiries. If you have a passion for helping others and a knack for problem-solving, this role is for you.
Key Responsibilities
* Booking in customer Deliveries
* Accurate communication between customer and Ceva
* Drive continuous improvement
* Create KPI reports for all aspects of Customer Services relating to each individual customer
* Identify key trends and opportunities to improve all service levels in line with contract SLA’s
* Contract reporting and escalation to senior management and promote service excellence.
* Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
* Provide accurate information about products and services, addressing any questions or concerns.
* Collaborate with other departments to ensure a seamless customer experience.
* Document customer interactions and feedback to help improve our services.
Experience
* Customer services background
* Administration background
* Experience of Logistics or Supply Chain (desirable)
* Relevant operations experience (desirable)
Knowledge & Skills
* Microsoft work packages i.e Word, Excel, Outlook etc
* Analytical experience
* Good understanding of supply chain operations
* Good planning and organisational skills
* High attention to detail
* Excellent presentation skills
Interpersonal & Communication Skills
* Ability to establish productive customer relationships
* Excellent written and oral communication skills
* Ability to communicate at all levels
* Ability to delegate and monitor performance
Benefits
Free Parking
Canteen / Breakroom
Weekly Pay
Holiday Pay
If you are interested in this role, please contact us at Global Employment Burea