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Our client has a position that has become available for a Customer Service Advisor based in the Crewe area.
The main purpose of this role is to build and maintain an excellent working relationship with customers whilst continually striving to achieve high levels of customer satisfaction and therefore maximising the potential for increased sales.
Main Duties and Responsibilities:
* Provide an amazing customer service experience for customers.
* Deliver a prompt and efficient service to all enquiries received mostly by telephone but you will also communicate via email, and live chat; offering help, advice and support.
* Process orders, returns, payments and refunds for customers.
* Maintain an awareness of current promotions and product changes.
* Arrange deliveries.
* Resolve any order issues and find a solution to problems.
* Generate customer interest in the company’s own branded products.
* Delight customers by going the extra mile.
* Offer help and support to other staff members, when needed.
Skills Required:
* A genuine passion and interest for Customer Service- a real ‘people person’.
* Patient, gets job satisfaction from helping others
* 2 years of customer experience required
* Naturally positive communicator- both written and verbal.
* Excellent attention to detail..
* Attentive listening skills
* Ability to multitask.
* A good level of IT skills- happy to email, input some information, copy and paste etc.
Benefits:
* Competitive salary with monetary tips for good reviews and annual salary reviews
* Life insurance, payable at 3 x your annual salary to the beneficiary of your choice
* Specsavers eye care
* Training, development and support
* An additional day holiday for each year worked, up to 33 days per year
* Staff discount
* Annual flu shot
* Cycle to work scheme
* GP access and mental health counselling support
* Staff excellence for Customer Service Awards scheme
* Generous long service cash rewards from 5 years of service
* Regular social and team building events
* An open, friendly, supportive and fun working environment with friendly and approachable management.
Hours: Full time, Monday to Friday 9:30-6:00pm. Every third Saturday 9:00am to 5:00pm. When working a Saturday you will have an additional day off mid week