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Part-Time, Permanent (25 hours per week)

£19,293 per annum (£13,035.81 pro-rated 25 hours)

Working on a rolling rota, and 1 in 3 weekends.

What is the role?

The tenancy department are the face of Silva and have a critical role as the touchpoint for customer relations with area teams working within a defined geography; the independent living team supporting our older and more vulnerable customers; and the access & support team co-ordinating the way we let homes and support customers at greatest risk of tenancy failure through the area teams. The tenancy department and our contact department are at the vanguard of our new service offer that focuses on the customer experience, maximises digital services for key transactions, and targets our resources to support those in greatest need and those at greatest risk of tenancy failure.

As our customer relations partner catering in independent living, you will support the provision of a catering service for customers over the age of 55 living in our designated schemes enabling them to live as independently as possible.

What will you be doing here?

* You will support and assist the Independent Living Catering Manager for our designated schemes for customers over the age of 55 ensuring service design and delivery is shaped to support customers to live as independently as possible.

* You will assist in the day-to-day operation of the restaurant and catering service in our independent living schemes ensuring a good quality and value for money.

* You will prepare and cook food in accordance with menus, consulting customers and assisting with special catering functions.

* You will work collaboratively with colleagues to ensure a customer led, seamless service to all including volunteers, residents and external customers using the restaurant.

* You will ensure that you are fully aware of your safeguarding responsibilities and direct referrals to the tenancy team and/ or other appropriate authority.

* You will support the digitalisation of services within the independent living team and customers living in our schemes.

* You will ensure that you operate in line with key policies and procedures particularly those relating to health and safety and data protection.

* You will positively support activities that help promote our new culture and behaviours.

* You are available to work out of office hours, weekends and bank holidays to meet the needs of the service.

* When required you will deliver meals across our independent living schemes.

* You will support the Health & Wellbeing service.

Skills and experience

* Very high customer service ethic.

* Good understanding of the needs and service requirements of older and other vulnerable people.

* Good written and oral communication skills.

* Good IT skills and understanding of how digital services can help improve the customer experience.

* Well organised, self-disciplined.

* Flexible and willing to adapt to change.

* Open to working out of office hours to meet the needs of the service.

* Willing to embrace change.

Qualifications and other requirements

* Relevant qualifications NVQ or equivalent (full or working towards).

* Experience in a customer-focused service.

* Driving licence

* Access to own vehicle (preferred)