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Arcas Technology is currently seeking an experienced IT Support Engineer to join a leading educational institution. You will be responsible for providing first-line technical support across all applications and IT systems used within institution.

Key Responsibilities

* Provide first-line support for all applications, including MS Office, Adobe Creative Cloud, Internet browsers, and various design, video, and audio tools.

* Support and maintain Windows, Apple, and Google OS workstations, ensuring optimal performance and usability.

* Deliver first-line support to all users, maintaining a high-quality service with minimal disruption to staff.

* Maintain and support classroom and meeting room AV equipment, including projectors, Interactive Whiteboards, and digital displays, handling setup and configuration as needed.

* Collaborate with the IT Team to deploy and image Windows and Apple OS workstations and software applications, playing an integral role in workstation rollouts and system refreshes.

* Regularly monitor Service Desk tickets, keeping users updated and documenting resolutions within agreed SLAs.

* Support and maintain all printers and multifunction devices, managing consumable stock, and providing second-line troubleshooting. Liaise with the service provider for escalations.

* Assist the IT Systems Senior Analyst in network patching, maintaining labeled ports, orderly data cabinets, and up-to-date documentation.

* Work with the team to define IT policies and procedures, ensuring clear and accessible documentation is available.

* Partner with the IT Senior Systems Analyst in planning and implementing IT projects, with a focus on areas of responsibility outlined in this role.

Key Skills

* Proficient in Microsoft and Apple Operating Systems.

* Experience with Google Workspace.

* Knowledge of Active Directory and Windows Server.

* Basic understanding of networking fundamentals, including TCP, IP, DNS, and DHCP.

* Experience with Microsoft Office, Microsoft 365, and Adobe products.

* Familiarity with HTML, website management, and content management systems.

If you’re interested in this position, please forward your CV to Andy Dale at Arcas Technology