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Our client, a well-established and rapidly growing service provider, is seeking an experienced Senior Customer Service Professional to join their dynamic team. This role is pivotal in delivering exceptional service to a diverse client base while contributing to the continued success and growth of the organization.

This is a fantastic opportunity for a proactive and ambitious individual with a proven track record in customer service, looking to advance their career in a company that values professional development and offers significant opportunities for progression. Alongside a competitive salary, the role includes excellent benefits and incentives.

If you have strong computer skills, exceptional telephone support abilities, and are ready to take on a rewarding new challenge, we'd love to hear from you.

Please note: A valid driver's license is essential, as the office is located in a rural setting.

Benefits

On-site parking
Private Medical Insurance
Bonus Scheme
Career progression and development opportunities
Incentive Scheme
Opportunity for flexibility in starting and finishing times

Requirements

UK Driving Licence and access to vehicle due to remote location
Proficiency in MS Office programs and general computer skills
Strong telephone etiquette
Genuine commitment to providing excellent customer service
Responsibilities

Communicating with contractors and clients via phone
Scheduling and tracking job progress
Completing reports and documentation
Responding to emails and client inquiries
Conducting client canvassing and outreach
Performing general administrative tasks as needed

Job Title: Senior Customer Service Agent
Location: Horsham (will need to drive and have access to own vehicle due to remote location)
Salary: £30,000 - £36,000 per annum
Full Time: Monday - Friday, 8:00am - 5:00pm (40 hours per week)

For more information about this Customer Service Agent role, please contact Jamie Watson at Clearline Recruitment