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Anti-Social Behaviour Officer - £39,039 pa

About the role

The Anti-Social Behaviour (ASB) Officer will be responsible to provide a responsive and customer focused service in relation to the management of ASB to Hightown’s residents in rented accommodation, keeping up to date with legislation, regulatory requirements and best practice in this area.

The ASB Officer will work alongside Housing Officers in response to ASB reports, taking the lead on, investigating, gathering evidence and resolving ASB reports ensuring that internal policies and procedures are complied with and offering appropriate advice and assistance.

Key Responsibilities

To record, investigate and report on all incidents of ASB in accordance with Hightown's  policies and procedures

To undertake a victim and perpetrator risk assessments, ensuring that vulnerable residents are identified and have appropriate support in place.

To effectively investigate and manage serious cases of ASB, and prepare for legal action where necessary. In particular, to ensure that cases have been fully investigated following Hightown's policies and procedures.

To provide guidance to victims and witnesses through the legal process as a named contact including updating complainants and victims as to developments of cases.

To liaise with, and provide supporting evidence to the police and local authorities in applications for Closure Orders.

As part of your role, you will be expected to keep up to date with legislation, regulatory requirements and best practice as well as providing guidance to other team members when needed.

Due to the nature of the role you must have a driving licence and access to a vehicle for work purposes.

About Us

Hightown is a charitable housing association operating principally in Hertfordshire, Bedfordshire, Buckinghamshire and Berkshire. We believe everyone should have a home and the support they need, so our aim is to build new homes and to provide excellent housing and support.

We currently manage over 9,000 homes and employ over 1,000 full and part time staff from our head office in Hemel Hempstead. We have an annual turnover of £120 million and a development programme that will deliver over 400 new affordable homes each year.

The Benefits

In return for your hard work and commitment, we offer a benefits package which includes:

Generous annual leave allowance of 33 days per year, including statutory bank holidays, rising to 35 days with service

£39,039 pa for a 35 hour a week contract

Regular support from your line manager and colleagues

Annual bonus based on satisfactory performance

Monthly attendance bonus on top of your basic salary

Annual salary and cost of living review

Commitment to health and wellbeing with the Five Ways to Wellbeing

Ongoing professional development and support to deliver outstanding support

Workplace pension scheme and life assurance of three times your annual salary

Refer-a-friend scheme: Earn a £130 bonus for each friend you refer to work for us

Friendly and supportive team environment

Employee assistance helpline

Mileage paid for car usage

Well-equipped on-site gym

Closing date: Sunday 24th November 2024

Interview date: TBC

We are an Equal Opportunities & Disability Confident Employer.

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