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Customer Engagement Officer
Field Based in Lancaster

About Us

At Cenergist, we provide water efficiency solutions for the domestic, commercial, and agritech sectors. Our work in the UK involves partnering with leading water companies and local authorities to reduce residential water consumption, improving over 20,000 homes each year. Our patented ‘Control Flow’ water efficiency technology is widely used by our clients. Additionally, we manage water efficiency projects in Care Homes, Student Accommodation, Leisure Centres, and Hotels.

2024 is set to be a significant year for our Water team, with huge opportunities for growth and development. The team is thriving, making this the perfect time to be part of our journey—helping to drive impact, add value, and shape the future of water efficiency.

We are now looking for a Customer Engagement Officer to join us on a full-time, permanent basis.

The Benefits

- Salary of £30,000 per annum
- Mileage paid (45p per mile – Business car insurance must be obtained)
- Stationery and uniform provided
- 33 days' annual leave (including Bank Holidays)
- Company pension
- Cycle to work scheme
- Life insurance
- Wellness programme

This is a fantastic opportunity for a customer service professional with experience in canvassing or sales to join our thriving organisation.

In this fulfilling role, you’ll be the welcoming presence that inspires our customers to embrace water-saving solutions, making a lasting impact on their homes and communities.

What’s more, this role allows you to broaden your expertise by incorporating sustainability initiatives into your professional journey.

So, if you want to take on a rewarding role where you can make a tangible impact, read on and apply today!

The Role

As a Customer Engagement Officer, you will promote water efficiency solutions to customers and support our sustainability efforts.

Visiting homes across the region, you will conduct assessments, provide tailored water-saving advice, and ensure residents understand the benefits of our services.

Working closely with our operations team, you will support appointment target achievement, provide customers with the necessary information, and accurately record survey checks in the CRM system.

Additionally, you will:

- Identify suitable pipework or meter chambers for a Control Flow device
- Record and update job management systems with accurate details for installation teams

About You

To be considered as a Customer Engagement Officer, you will need:

- A minimum of two years’ experience in customer service
- Canvassing or sales experience
- Confidence in customer-facing environments with excellent customer service skills
- The ability to work accurately and efficiently in a fast-paced environment
- The ability to work under pressure and achieve targets
- A full, valid driving licence
- Access to your own vehicle and business insurance on your personal vehicle

Other organisations may call this role Customer Service Officer, Community Engagement Officer, Sustainability Engagement Officer, Water Efficiency Advisor, or Customer Liaison Officer.

Webrecruit and Cenergist are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business, and we believe that the more inclusive our environments are, the better our work will be.

So, if you want to join us as a Customer Engagement Officer and help make a real impact, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency