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Customer service administrator

37 hours per week (full time)

9am-5pm Monday to Friday

£22,600 per annum

Temp-perm position

Benefits

Casual dress
Dress down daily
Free parking
Onsite parking
Company pension

The role

We are currently recruiting a customer service administrator for one of our well-established and highly trusted clients in the Brierley Hill area. As a customer service administrator, you will be faced with a variety of responsibilities such as arranging appointments for a nationwide team of technicians, collaborating with internal teams and much more!

 Your main duties (not limited to):

Full training will be provided to ensure you can…

- Assess customer issues and order parts.

- Maintain accurate and detailed records of customer interactions.

-Collaborate with internal teams to ensure prompt resolution of customer concerns.

The ideal candidate:

Previous experience in customer service or a related field.
GCSE Math’s and English preferred.
Strong problem-solving and analytic abilities.
Excellent communication skills, both written and verbal.
Attention to detail and accuracy in data entry.
Proficiency in using computerized systems