Login to Apply

Change your job, change your workplace, change your future...
We are actively building diverse teams and welcome applications from everyone
Role: Smart Hands Audio Visual Support Technician (On-Site)
Located: Central London
Package: Competitive salary, Travel allowance, bonus and company benefits
About Ricoh:
Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools.
Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative. Enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable.
Find out more about Ricoh Today
What you will be doing
To provide an onsite proactive service support to a specific customer for all AV Hardware and systems covered under the Ricoh contract, and to ensure the applications are fully functional as required with the least amount of downtime possible.
* Manage and provide a proactive first line (Level 1) support offering from the clients’ location, utilizing experienced knowledge of both the types of AV equipment in operations, Microsoft Teams Room application and site knowledge to ensure high availability of systems.
* Utilize the active monitoring tools within the client environment to enable proactive and efficient inspection services of all AV applications covered within the support contract.
* Ensure systematic logging of all incidents is captured on the combined reporting tools for every ticket and update to enable correct reporting and decision making based on data provided.
* Provide onsite support in order to investigate failures and respond to maintenance issues, in order to provide technical expertise and understanding to resolve issues within a timely manner and offer customer excellence.
* Liaise with the technical helpdesk support team to manage incidents and provide onsite physical attributes to the technical knowledge and test criteria requested by the helpdesk team.
* Provide remote assistance to regional offices for the same client which have been provided with identical systems but do not have technical assistance on a local level.
* Support and manage product warranty transactions in coordination with the technical helpdesk as the physical onsite technician.
* Reporting into a Senior AV Manager and support training and AV support to end users, in order to ensure that end users are aware of all functionality and correct ways of using the applications.
You will ideally have
* Experience of working in a large corporate environment
* Good understanding of Audio-visual systems (Control, Audio and Video)
* Knowledge of Crestron systems and deployment and configuration (Programming code not a requirement)
* Knowledge of both analogue and digital systems
* Knowledge of Sound reinforcement within events spaces
* Knowledge of Microsoft Teams Application variants
* Knowledge of Microsoft Teams Room hardware and software management
* Knowledge of Microsoft Office to support Client Events
* Ability to multitask and work to tight deadlines.
* CTS certification achieved or working towards with relevant experience (Ricoh will support final CTS qualification achievement within initial period)
* Excellent Verbal communication skills
* Attention to detail in written communication and incident logging.
We are an equal opportunities employer
We are open to discussing adjustments to the recruitment process if needed. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.
Striving for inclusion and diversity isn’t just the right thing to do. Diverse approaches, perspectives and experiences make us more innovative, lead to better decisions and help us better understand the needs of our customers.
To empower you to bring your full identity to work, we have employee-led affinity groups in LGBTQ+, gender and ethnicity that allow members to explore issues and challenges surrounding shared identities, experiences and beliefs.
Click here to learn more about life at Ricoh