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Basildon, Essex – hybrid working available

Are you passionate about delivering exceptional customer service and resolving issues efficiently? As a Complaint Lead, you’ll play a key role in ensuring that resident complaints are addressed swiftly, fairly, and in line with the Housing Ombudsman Complaints Handling Code. You’ll use your strong communication skills and experience to investigate, resolve, and manage complaints, making a real difference for our residents.

In this role, your resilience will shine as you stay calm and professional even in challenging situations. You’ll work closely with a range of internal stakeholders, from senior management to complaints officers, collaborating to find effective solutions. Your excellent time management skills will allow you to handle multiple complaints simultaneously, prioritising tasks to meet deadlines and drive successful outcomes.

Your deep knowledge of the Housing Ombudsman Complaints Handling Code will ensure compliance and fair results, and your communication skills will be essential when engaging with residents and stakeholders, providing clear responses and documenting all complaints and resolutions.

If you’re committed to providing high-quality service and resolving complaints to the satisfaction of our residents, we’d love to hear from you!

This role requires a minimum of two days a week working at our Basildon office in Pitsea.

Here are just a few benefits of working at Peabody:

* Flexible and hybrid working

* 30 days' annual leave, plus bank holidays

* Two additional paid volunteering days each year

* Flexible benefits scheme, including options for healthcare, dental care, and more

* Up to 10% pension contribution, matched 1:1

Ready to apply?

We encourage early applications as we may close the advert before the stated deadline.

As an employer, Peabody does not provide sponsorship as a licenced UK employer.

Closing date: 1st April 2025