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Social Housing - Customer Advisors – Full time, Permanent Role

We are looking to appoint an enthusiastic individual to undertake the post of Customer Advisor within our Customer Service Team, who has the skills and experience to deliver for our customers. You will have the option to be based at either of our offices in Leeds, LS6 2AD or York, YO32 9WN with a mix of office and home working.

The Role of the Customer Advisor

We are seeking a hardworking individual focused on delivering exceptional customer service through in bound calls and emails. Your primary responsibility will be to handle a range of customer enquiries, providing valuable support, expertly triaging issues, identifying the appropriate path to resolve as much as possible at the first point of contact. You need to be customer focused and be able to listen, show empathy, pin point the customer requirements and resolve calls while logging details on our IT systems. Extensive training and ongoing support, coaching & development will be provided.

To gain an interview you will have prior experience of working in a frontline customer service environment within a social housing background which must include handling customer phone calls.

Our Customer Service Team is committed to delivering excellent service to our customers. We representthe organisation at the first point of contact, dealing with a variety of customer enquiries. We pride ourselves on being knowledgeable, efficient and customer focused, delivering a quality customer experience