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This is a fantastic opportunity for a Junior Change and Training Analyst to join one of the world's top 10 IT service providers delivering solutions to more than 9,000 customers worldwide.
** Candidates must be able to work in the UK without restrictions **
** An understanding of our technical products including SAP is not essential, on the job training is provided **
Role Info:
Change and Training Analyst
UK Remote / Visits to Client Sites as Required
£40,000 per annum Plus Benefits
Permanent - Full Time
Level: Junior - 2-4 Years Experience
Product / Service: Global authority in Enterprise SAP Consulting & SAP Managed Services
Values: Clients First, Foresight and Teamwork
Who we are:
We are a global SAP Platinum Partner with over 9,000 SAP experts across 29 countries.
We have a range of businesses, including multinationals and very large household names in our portfolio, across many industries and countries. We have a large number of consultants, UK wide, who provide support across all SAP areas as their primary job function.
We take care of our customers’ solutions from A to Z, transforming trust into value. From analysing and optimising customer processes, to implementing tailored solutions to suit their needs, to service and maintenance of their SAP system landscape.
We work collaboratively with our own teams, the project delivery teams and our customers to ensure long term support excellence and vision.
The Opportunity:
Change management and training is a key part of the SAP strategy, product portfolio and our growth strategy to accelerate the development of our business and expansion from a traditional back-end service provider to an end–to-end provider of digital transformation projects. There is a big market opportunity to help existing customers, existing SAP customers and new customers achieve their digital transformation goals with the addition of change management and project-based training services as part of our suite of tools.
In short, you will be responsible for supporting the Change and Training Manager with content input and tasks supporting the change and training journey on an SAP client project.
As we incorporate wider technologies such as ServiceNow, the roles within the Change Assurance team will adapt the method and tooling to provide support on these other technology implementations.
Your Day-to-Day Responsibilities will include:
Delivering high quality Project Business Change Deliverables including:
+ Contribution to Change & Comms Strategy & Plan
+ Change Network Design, set up & or support
+ Change Impact Assessments
+ Track actions arising from Change Impact Assessment
+ Communications material
+ Persona Design
+ User Journey Mapping
+ Process Mapping
+ Business Readiness approach & metrics
+ Tracking business readiness
You will also support the Change and Training manager in carrying out the following training activities:
+ Training needs analysis
+ Training tool selection and configuration
+ Training Material development
+ Identification and set up of Course facilities
+ Course timetable, scheduling & invites
+ Course feedback
About you:
+ Circa 2-4 years experience within change and training
+ Able to perform a full-time on-site role for selected portions the SAP Programme (or other programme of work)
+ Specialised in at least one SAP module from a content perspective is recommended
+ Flexible to complete frequent travel including overnight stay to all locations within project scope may be required
+ Flexible required for working times and hours at key points in the implementation
+ General understanding of and exposure to organisational change
+ Able to influence/manage a variety of stakeholders without direct line management
+ Strong interpersonal and communication skills
+ Able to coach & help others to help themselves
+ Good written and spoken English
+ Ability to quickly see through business processes, interdependencies & cross-country and functional perspective
+ Effective listener, empathic, positive outlook, embraces change
+ Proactive, confident and tenacious (will follow actions through to a successful conclusion)
+ An understanding of Change Management concepts and methodology is desired
+ An understanding of SAP is a bonus but not essential
Join us to start the journey that is your career path. Career opportunities exist along multiple route maps from people and leadership, products and expertise and project management. Which route you take is up to you and we are on hand to provide guidance and support.
We are an equal opportunities employer. You must be eligible to work in the UK and prepared to undergo high level security clearance
Sounds like a good fit? Apply here for a fast-track path to the Hiring Manager
Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.
If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR