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The Recruitment Co. is currently recruiting for a Customer Support Specialist to join our clients team working in the medical supply industry based in the Llansamlet area.

Contract: Permanent

Salary: £24,000p.a

Hours of work: Monday to Friday: 9am-5pm (37.5 hour paid week)

Job Purpose: To provide a range of professional and administrative services to ensure the smooth running and professional standards of the company and its back-office functions for Managed Services Clients.

Role Duties/ Responsibilities:

To be responsible for the maintenance of an electronic database that contains all relevant customer details.
Using the internet, social media and other appropriate methods to identify prospective new customers / clients of the business
To make telephone contact with the customers or identify the appropriate individual/ decision maker within the company/Hospital concerned to liaise with
To keep records of prospective new clients, the contact details of the decision maker within the business and the outcome of the initial discussion
To make contact with individual customers and / or the decision maker within each Hospital account
To maintain and develop an ongoing relationship with major customers and key personnel of the company
To administer a stock control, order processing and invoicing system and to produce first level sales figures and reports
To be responsible for stock receipt and delivery arrangements to customers
Use of Microsoft Word, excel and email for essential duties
Complete Quality Management System documents to comply with ISO13484:2016 requirements
To undertake other duties as reasonably required
The role may include occasional travel to other premises for meetings and/or training purposesCandidate requirements:

Previous experience working in an office environment & administration duties
Customer service skills essential with a confident phone manner
Able to work in a fast paced environment
Computer Literate / proficiency in all Microsoft Office applications
Ability to multitask
Excellent organisational skills
Effective written and verbal communication skills
Attention to detail
Able to work well with others and also be able to work independently
If you feel you are the right candidate for this role then please submit your CV for immediate response.

CPSwansea