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Technical Support Specialist required. Our client is a well-established supplier of access control equipment based in Leeds. Due to ongoing success, they are seeking a Technical Support Specialist to join the team, who has an understanding of electro-mechanical and / or security related products.

Technical Support Specialist Position Overview

Being a senior point of contact for resolving technical queries and questions for product installers, end users and colleagues via phone, email and face to face
Guiding installers through the setup and configuration of products remotely
Assisting customers with technical queries by fault-finding and troubleshooting over the phone and face to face (these are not IT related queries)
Delivering pre/post installation technical advice
Providing support and expertise with wiring diagrams
Being a product expert on a wide range of products and answering questions from customers and colleagues about products
Providing the best possible customer service and achieving high customer satisfaction, aiming for a first-time fix.
Providing outstanding customer service showcasing your positive and helpful attitude with a commitment to ensure customer satisfaction and managing customer expectations
Developing strong and long-standing relationships with regular customers
Testing suspected faulty equipment

Technical Support Specialist Position Requirements

3+ years of experience within a customer service / technical support environment
Proven background within electro-mechanical and / or securing products
Proven experience in diagnosing and resolving technical issues related to products and providing step-by-step solutions to customers and installers.
A recognised engineering qualification and/or time served ability to understand electro-mechanical concepts and tailor appropriate solutions that are both technically sound and commercially competitive
Previous experience with either installing or fault finding on small to medium sized IP based access control or CCTV system Systems (not IT helpdesk)
Based in a commutable distance of Leeds

Technical Support Specialist Position Remuneration

Salary £28,000 - £35,000 - depending on experience
Performance related bonus
Monday to Thursday 08:30 - 17:30, Friday 08:30 - 16:30. Permanent position
Holiday allowance and pensionBennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries.

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