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Monday – Friday 07.00 – 17.30 / 07.30 – 17.30

This is a fantastic opportunity for someone looking to build a career in the customer service industry and to work for one of the UK’s leading logistics companies who have been established for over 20 years and rapidly expanding.

My well-established national client has over 40 sites, employs 300 members of staff, completes 400,000 deliveries per year and owns over 4,000 trucks. Due to a expansion, they are seeking an experienced customer service executive to support with delivering a first-class service to their key accounts.

Responsibilities

* Taking inbound calls from key accounts with enquiries, orders and queries

* Working to customer KPI’s on performance and resolutions

* Providing an excellent level of customer service at all time

* Managing complaints and liaising with a number of stakeholders in the business to provide a timely solution

* Logging all enquiries into in house system

* Communicating with clients internal/external via the telephone and email

* Building relationships

* Providing solutions

* Providing new quotations to customers (training provided)

Skills required

* Strong communication skills

* Previous key account/customer service experience

* Resilience

* Able to deal with complaints

* Solution driven

* Strong IT skills

Benefits include

* Annual pay reviews

* Annual individual performance related bonus (up to 10% of salary)

* 25 days holidays + 8 bank holidays (pro rata for 4 on 4 off)

* Pension scheme

* Death in service

* Excellent working environment

* Genuine career progression opportunities