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Technical Product Support (Engines)

Peterborough (PE1) - Hybrid (3 days on site / 2 days WFH)

Initial 12 Month Contract - likely to extend for the right person!

37 hour a week with an early finish on a Friday! Mon to Thurs 07.25-15.55, Fri 07.25-13.25 

Up to £25.50 per hour PAYE / Up to £34.25 per hour via Umbrella contract

Do you want to work for a company who makes a difference? Who provide critical products which support infrastructure for homes, buildings, roads, hospitals - you name it, their applications help! You’d not only be bringing to the table your years of experience, but you’ll also benefit by growing your skills and experience within a global Fortune 100 engineering company.

What will the Technical Product Support expert do?

Assist distributors/dealers/customers with technical engine queries - meeting expectations in delivering results, considering alternative courses of actions, and making timely decisions
Support and develop engine product sales, dealer effectiveness, overall segment growth, NPI process, process improvement, sales management process improvement, etc.!
Managing & escalating issues to ensure customer satisfaction is world class
Conduct and report on technical issues & manage/resolve them
Administer company goodwill and warranty processes and settlements
Work with service specialists to ensure dealers have technical capability to identify & repair products

Travel will be up to 25% of your time - visiting distributors/dealers/customers in UK & EMEA
What skills and experience will the Technical Product Support expert need?

Previous experience assisting distributors/dealers/customers in a similar industry/product range
A technical understanding of engines and engine systems is key!
Demonstrable Customer experience - ability to communicate & interact with customers at all levels within a business
Previous experience managing & escalating issues, to ensure customer satisfaction at all times.
Strong personal initiative, communication, organisational and time management skills
Proficiency working with computer systems
To apply, please submit a copy of your up-to-date CV clearly indicating your relevant experience. Applicants must have an existing right to work in the UK and evidence of eligibility will be required. Suitable candidates will be contacted.

The above represents a summary of the contract assignment. A full description of this contract assignment is available. A full explanation of this rate and all deductions will be explained in a key information document (KID) supplied to registered candidates