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Internal Account Manager

Manchester

4 days per week in the office/1 day at home

Salary: £31,000

Key Responsibilities of the Internal Account Manager:

Coordination and delivery of new customer orders ensuring services are met within SLAs
You will be the primary point of contact for customers, internal teams, and third-party suppliers during the delivery process.
Proactively manage delivery timelines, resolving any issues or delays through effective stakeholder engagement and problem-solving.
Ensure all necessary documentation, records, and system updates are completed accurately and in a timely manner.
Oversee the cancellation process for customer services
Coordinate with internal stakeholders
Provide guidance, mentoring, and support to junior members of the team
Act as a point of escalation for more complex delivery and cancellation issues, ensuring swift resolution.Requirements of this Internal Account Manager role:

Key Skills for this Internal Account Manager role

Strong coordination and organisational skills, with the ability to manage multiple tasks and priorities simultaneously.
Excellent communication skills, able to build strong relationships with customers, internal teams, and external partners.
Proactive problem-solver, able to identify issues early and drive resolution.
High attention to detail, ensuring accuracy in documentation, processes, and system updates.
Confident working in a fast-paced environment with tight deadlines.
Collaborative team player with a supportive and coaching mindset.

Immediate interviews available for this Internal Account Manager role