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Technical Support Engineer – Access Control & Door Entry Systems

Essex
Up to £35,000 + £4,000 Annual Bonus

Are you an experienced Technical Support Engineer with a strong background in electronic security? This is an exciting opportunity to join a global manufacturer specialising in access control and door entry systems.

Key Responsibilities:
- Provide remote and on-site technical support to customers, ensuring swift resolution of any issues related to access control and door entry systems.
- Assist the sales team by conducting site surveys, reviewing technical specifications, and helping to prepare quotes and drawings.
- Advise customers and installation teams on 1st and 2nd fixing solutions, ensuring successful system installation and integration.
- Diagnose and troubleshoot technical problems, demonstrating excellent analytical skills and attention to detail.

Ideal Candidate:
- Minimum of 2 years' experience in a similar technical support role within the electronic security sector, preferably with access control or door entry systems.
- Strong technical knowledge of security systems, installation practices, and troubleshooting techniques.
- Excellent customer service and communication skills, with the ability to convey technical information clearly and confidently to both technical and non-technical stakeholders.
- Ability to work independently and manage multiple tasks, including remote and on-site support.

Working Hours:
Monday to Friday, 9:00 AM to 5:30 PM

Benefits:
- Competitive basic salary of up to £35,000, depending on experience.
- Annual performance bonus of up to £4,000.
- Opportunities for career growth within a leading global company.

This is a fantastic role for a motivated Technical Support Engineer looking to enhance their career with a well-respected global leader in the security industry. If you have a passion for problem-solving and delivering outstanding customer support, we'd love to hear from you