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We are seeking an experienced Travel Customer Service Coordinator to join a fabulous travel company, hybrid working model based in London.

This exciting job opportunity is ideal for a travel professional with customer service experience in the travel industry seeking a rewarding career with a forward thinking travel company.

Travel Customer Service Coordinator Duties:

* Ensuring a positive customer experience throughout the entire travel journey, working closely with the Product team and local suppliers.

* Efficiently handling Customer Service cases, primarily post-travel feedback and complaints, directly with customers or through travel agents.

* Liaising with customers via both email and telephone, displaying empathy, and professionalism.

* Assisting clients with any medical issues on-tour.
Respond to legal correspondence such as ABTA Arbitrations, solicitor correspondence and Personal Injury claims with the support of the Legal team.
Negotiating and reclaiming costs, compensation from suppliers.

* Conducting operational duties, including sales updates, rooming lists, and travel documents.

* Advising clients of any pre-tour changes through verbal or written communication.

Travel Customer Service Coordinator – Essential Requirements:

* Previous experience in a customer service role is essential in the travel industry.

* Previous experience of dealing with legal correspondence such as arbitration is desirable.

* Excellent communication skills, both written and verbal.

* Passion for customer service with high attention to detail.

Travel Customer Service Coordinator – Benefits:

* A dynamic and supportive working environment

* Career development

* Access to exciting travel experiences

* Hybrid working policy

* Birthday ‘day off’

* 2 volunteer days per year

* Option to ‘buy’ additional leave

* Holiday concessions for personal trips and discounts for friends & family

* Company matched pension scheme and life assurance

* Free annual travel insurance, which includes winter sports

* Cycle to work scheme

* Octopus EV scheme

* Employee Assistance Programme and remote GP service

* Travel season ticket loans

* In-house social and wellbeing team with mental health first aiders and menopause champions

* Bring your dog to work day

* Drinks trolley and regular social events

* Perkbox

* Plus many more perks