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We're partnering with a fantastic B Corp certified company committed to high standards of social and environmental performance. Offering flexible work arrangements, access to a cutting-edge learning platform, and a focus on sustainability through digital-first and eco-friendly policies, they support both your professional growth and work-life balance. This is a unique opportunity to join a company that leads with integrity and drives positive change while advancing your career.

They are looking to recruit a Customer Support Associate to join their dedicated team in Brighton, on a full time basis.

The Benefits

They believe in giving back to their employees for their hard work and understand that their teams are the cornerstone of their success. They offer the following:

Flexible Hybrid Working: Minimum 3 office days per week
Generous Leave: 25 days holiday, birthday off, long service leave, and holiday buy/sell options
Pension & Benefits: 5% matched pension, life assurance, income protection
Additional Perks: Share incentives, retailer discounts, wellbeing centre, free fitness classes, volunteer days, bespoke training and career development schemes
The Requirements

Familiarity with Google Drive (Gmail, Docs, Sheets, Slides) or similar tools
CRM experience is a plus, but not required
Strong customer support, experience, or service skills required
Excellent written and verbal communication skills
High attention to detail and accuracy
Methodical, logical approach to tasks
Ability to work independently and collaboratively
The Responsibilities

Using mapping tools to process customer orders
Responding to customer inquiries through phone, email, and live chat
Monitoring and managing relevant internal systems
Offering product and service recommendations tailored to customer needs
Collaborating with internal teams to resolve complex customer issues efficiently
Supporting sales and consultancy teams with queries when needed
If you are excited by this excellent role and would like to find out more, please apply here or get in touch with Jamie Woodward at Clearline Recruitment.

Job Title: Customer Support Associate
Location: Brighton (Hybrid - minimum 3 days in office)
Salary: £22,000 - £24,000 per annum
Full Time