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Inclusive Consulting is excited to partner with a reputable housing organisation known for its commitment to delivering high-quality services to its residents. We are recruiting a skilled Housing Services Manager in Leeds. This key position involves managing the Housing Services team and ensuring that the quality and timeliness of services are maintained while working alongside other managers, staff, and external agencies to provide excellent housing management.

Role Responsibilities:

* Lead the Housing Services team, ensuring the effective delivery of housing management services, including lettings, estate management, and anti-social behaviour management.

* Develop and implement strategies to ensure high-quality services are delivered to customers in line with regulatory requirements and best practices.

* Work closely with the Repairs and Maintenance Manager to ensure the smooth running of housing services, including addressing issues that affect residents’ satisfaction.

* Oversee the lettings process, ensuring properties are allocated efficiently and in compliance with legislation.

* Ensure customer feedback is gathered and used to improve services and shape future strategies.

* Lead, motivate, and support the Housing Services team to achieve departmental goals, providing regular performance feedback and development opportunities.

* Ensure compliance with all relevant housing legislation, regulatory consumer standards, and the Housing Ombudsman’s Complaints Handling Code.

Person Specification:

* Experience in housing management, including estate services, lettings, and anti-social behaviour management.

* Proven leadership and management skills, with the ability to motivate and support teams effectively.

* Strong communication skills, with the ability to build relationships with customers, colleagues, and external partners.

* Ability to develop and implement housing policies and procedures to improve service delivery.

* Knowledge of relevant housing legislation, regulatory standards, and best practices.

* Strong organisational and time-management skills, with the ability to prioritise tasks effectively.

* Financial acumen with experience in managing budgets and ensuring value for money in service delivery.

What’s On Offer:

This permanent position offers a starting salary of £47,000 per annum, with the flexibility of hybrid working, including three days in the Leeds office. The role also offers excellent transport links.

Benefits include 27 days leave plus bank holidays, an Occupational Pension Scheme, flexible working hours, and family-friendly policies. Employees also benefit from a supportive and inclusive workplace culture that values respect, support, and employee well-being.

If you are passionate about delivering excellent housing services and eager to make a significant impact in a supportive and dynamic environment, we encourage you to apply for this exciting opportunity!

We are committed to providing a fair and inclusive recruitment process. If you require any reasonable adjustments during the recruitment process, please inform your consultant. Please note, while we are unable to respond to all unsuccessful applications, we are happy to keep your details on our CRM system and consider you for future opportunities