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We are looking for an enthusiastic and motivated individual to complete an Information Communication Technician Apprenticeship.

You will be working in a busy outsourced IT support department with years of experience around you to guide you through your apprenticeship journey. You will be exposed to a large array of hardware and software to troubleshoot and learn.

At the end of the apprenticeship, you have the possibility of being taken on as a permanent full-time employee as 1st Line Support Technician. Subject to a position being available.

Job Responsibilities

* Raising cases from emails received to the department from our customers

* Raising cases from our proactive monitoring system

* Creating and maintaining our knowledge-based articles

* Completing administrative cases for customers with assistance from colleagues

* Assisting colleagues with their cases to consult with customers and implement technical fixes

* Office administrative tasks

Knowledge & Experience

* Excellent communication skills and good team player

* An interest in IT and technology in general

* Knowledge of Microsoft Operating Systems and Applications

* Customer Service Experience

* Accuracy and attention to detail

* An ability to work to deadlines

* GCSE Information Technology grade C or above

* GCSE English grade C or above

* GCSE Maths grade C or above

* A Full Clean Driving License