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Customer Service/Sales Support Associate
Corby
Hours - Monday to Friday 40 hrs pw
Salary £26-28k

Our Corby based client is recruiting a Customer Service and Sales Support Associate role on a permanent basis to be responsible for all order processing, fulfilment and customer service tasks associated with customers and products. The role provides sales support to the team and demand planning support. This role needs to liaise with supply chain, logistics, operations, finance and customers to ensure prompt execution of customer orders.

Duties:-

Customer service & fulfilment

Order entry. 
Cancelling down out of stocks for distributors and creating new orders
Dealing with customer delivery queries
Dealing with pricing queries
Dealing with product queries 
Dealing with sales team queries 
Account administration.
Global Shop / WMS order completion
WMS pick list productionLogistics / fulfilment

Booking delivery slots & documentation
Fulfilling e-direct orders and documentation for healthcare 
Completing export documentation and manages the distributor fulfilment process (specific by distributor)
Completing dangerous goods documentation
Re-booking pickup and delivery slots when deliveries are refused.
Cost control
Samples and trial product administration (moving to tracking)Demand planning and forecasting.

Updating commercial forecast file following alignment with customer / distributor forecasts.
Liaising with distributor demand planning.  Inventory checking and stock availability communication to NHS, customers and distributors.
Order chasing.Commercial Sales Support Requirements

Tender response and collation of information
Distributor set up administration.
Pro-active order development (understanding product purchase trends and asking for orders)
Aged stock promotion. 
Meetings with NHS and distributor planning functions.
Change management (existing products specification changes and discontinuations communication)
New business (small opportunities)
Small distributor account management
 Sales support admin (Packaging forms, PDI set-up forms, NPD forms)
Supporting CRM opportunity tracking and data integrity.
Pricing administrationAbout you ...

Sees themselves as part of the branded team and part of the wider customer service team. A true team player
Is experienced with dealing with customers, considered to be personable and focused.
Is experienced with IT/systems use, with good Excel skills
 Has experience and capability of managing internal communications cross functionally.
Is looking to continuously improve and can demonstrate ability to remain calm under pressure.
Self-Management
Adheres to health, safety and environmental policies and procedures to ensure safety and wellbeing self, other staff and visitors.
Is assertive, optimistic, resilient and welcomes change. 
Engages interest and participation of others.
Proactively contributes to the team. 
Is self-aware and has a collaborative approach to dealing with others.
Is self-motivated and able to work under pressure.Knowledge, Skills and Attributes required...

Knowledge of customer service operations 
Knowledge of sales processes 
Knowledge in sales and business development
Knowledge in training and presenting
Knowledge of healthcare useful but not essentialSkills (way in which knowledge is used)

Results orientation
Idea generation – generating different approaches to issues
Active listening – listening to what other people are saying and asking questions for clarification 
Critical thinking – using logic and analysis to define different approaches
Sufficient understanding of product specifications to enable a detailed discussion with the customers
Learning agility – the ability to learn from situations and adjust behaviour for improved outcomes
Problem solving – keeping an open mindAbilities

Organise daily tasks in order to optimise the time available
Effectively manage customer demands to prioritise tasks at times of high demand 
Use computer packages proficiently– so can communicate effectively and understand how to manipulate data
Prepare all work in an accurate and timely manner. 
Be flexible – in order to meet with customers, must be willing to adjust daily routine to facilitate responses
Be able to deal with a number of tasks at any one time, including the management of projects in a timely fashion.
Prepare reports as and when required – e.g. post visit reports.
Maintain diary planner and ensure effective use of timeOn offer is a competitive salary up to £28k, and a support work environment working as part of a small team of 3.

If interested, please apply here or call Kim Clayton to find out more