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ICT Application Support Specialist

ICT Application Support Specialist

£37,358.05 per annum

Northallerton (Agile)

Full Time – 37 Hours

Permanent

Are you a tech-savvy professional with significant experience in supporting and maintaining IT applications? Do you have a passion for problem-solving and delivering excellent customer service? If so, we want you to be part of our innovative ICT team!

The Role

As an ICT Application Support Specialist, you will play a key role in maintaining and supporting our IT applications, ensuring that our systems run smoothly and efficiently. You will work with a variety of platforms, including Office 365, Microsoft Power Platform, CRM systems, and cloud-based solutions, contributing to both day-to-day operations and larger projects. This role involves collaboration with internal teams and third-party suppliers, as well as overseeing the deployment and support of applications and cloud-based services.

What You'll Be Doing:

• Office 365 and Power Platform: Utilise Office 365 and Microsoft Power Platform tools to automate internal processes and tasks, improving efficiency across the organisation.

• CRM Support: Provide comprehensive support and maintenance for our CRM systems, ensuring they operate efficiently and meet business needs.

• Service Desk Management: Work with ICT helpdesk/service desk systems to resolve user issues and provide high-quality support.

• Unified Communications & Cloud Telephony: Support and maintain Unified Communications (Teams) and cloud-based telephony systems.

• Server & Networking Support: Provide technical support for servers, networking, and mobile device management (iOS)

• Cloud Applications: Maintain and support SaaS (Cloud-based) applications, ensuring their availability and functionality.

• GDPR Governance: Ensure compliance with UK GDPR, safeguarding data and supporting related processes.

• Data Migration: Oversee and support data migrations from on-premises to cloud environments.

• SharePoint Administration: Manage SharePoint sites, including site building, maintenance, and integration with other Microsoft products and third-party applications.

• Board Management Systems: Support and maintain board management systems to ensure seamless access and usage.

Who We're Looking For:

• Experienced Professional: Significant experience in a similar role, with expertise in Office 365, Microsoft Power Platform, CRM systems, and service desk systems.

• Technical Knowledge: Experience in Unified Communications, mobile device management, server and network support, cloud telephony, and application deployment.

• Customer-Focused: Excellent customer service skills, with the ability to communicate technical issues clearly to non-technical users.

• Team Player: Able to work and collaborate effectively within a team environment while also managing your own workload and taking the initiative.

• Strong Communicator: Demonstrated ability to communicate effectively, both verbally and in writing, with users, colleagues, and third-party suppliers.

• Organised & Methodical: A methodical approach to problem-solving, with strong organisational skills to prioritise tasks effectively.

• Project Management: Experience in managing projects and leading meetings with customers and suppliers.

Knowledge & Qualifications:

• ICT Knowledge: Strong knowledge of IT systems, cloud-based applications, mobile device management, and GDPR governance.

• Technical Skills: Ability to explain technical concepts in simple terms and learn new technologies quickly.

• ICT Qualifications: Further education in ICT or equivalent qualification.

• Driving Licence: A full UK driving licence is required.

Special Requirements:

• Flexible Working: Ability to work flexibly to meet the needs of the organisation.

• Diversity Commitment: A strong commitment to promoting diversity and inclusion in the workplace.

• Confidentiality: Ability to handle confidential information with discretion.

• Continuous Learning: A passion for continuous learning and staying up to date with the latest ICT trends and technologies.

What We Offer:

• Competitive Salary: Reflective of your experience and skills.

• Professional Development: Opportunities for continuous learning, training, and career growth.

• Supportive Work Environment: A collaborative and innovative workplace that values your contributions.

• Agile Working: Flexible working arrangements to support your work-life balance.

• Comprehensive Benefits: A range of benefits to support your wellbeing and personal development.

Why Join Us?

We are committed to providing first-class ICT services and continuously improving our technological infrastructure. As a valued member of our team, you'll play a vital role in driving innovation and ensuring our systems run efficiently. We believe in fostering a diverse and inclusive workplace, and we encourage applications from all backgrounds.

Please note: This vacancy may close before the advertised closing date if sufficient suitable applications are received. We will be interviewing as applications come in, so apply early to avoid disappointment