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Logistics / Customer Service Coordinator - initially offered as a 12 month contract
£Competitive plus annual bonus
Birmingham Business Park, B37 - hybrid working available after probation
Mon - Fri, 9am - 5pm
Overview:
Our well-established professional client is a key player in their field. Even with their substantial growth over the years they have retained their culture and ethos of a friendly and professional family business.
They are looking for a Customer Service Co-Ordinator / Sales Order Process Administrator to process customer and supplier orders, delivery requests and accounts to ensure that customer needs and service levels are achieved.
Duties will involve:
* Create and update orders and delivery requests in accordance with the Company’s procedures
* Develop and maintain good and effective working relationships between customers, suppliers and sales staff
* Support the sales teams in their objectives
* Ensure prompt action and progress of call offs and queries received from customers, suppliers and sales staff
* Check customer and manufacturer acknowledgements
* Monitor customer credit status in conjunction with Head Office and ensure that company Credit Control procedures are always adhered to
* Work with colleagues to achieve team objective and KPI targets
* General office duties such as visitor reception, admin and filing
Essential Experience:
* Well-developed telephone call handling skills
* Have excellent written and oral communication skills
* Must be able to communicate effectively and be polite and assertive when required
* Experience of processing information using systems - ie Sales Orders, Purchase Orders, POD's etc
* Ability to work calmly under pressure and make correct decisions
* Ability to listen and be patient when required
* Able to work accurately and quickly
* Must show evidence of being organised and responding promptly
* Evidence of building relationships with customers or suppliers
* Have relevant experience of customer service support and administration
* Good IT Skills - Outlook, Word, Excel and general Windows environment
* Must reside within a commutable distance form the office
Desirable Experience:
* Knowledge of managing orders within customer credit limits
* Experience of dealing with invoice queries
Please note that due to a high volume of applications across all our adverts we are only able to respond to those who have been shortlisted. If you haven't had a response within 48 hrs please assume you have been unsuccessful.
Key search terms: Customer Account Manager, Aftersales Coordinator, Sales Support, Sales Administrator, customer service admin, order processing, sales order, purchasing orders, logisitcs, quotes, call offs, suppliers, distribution, transport clerk