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Role Purpose

We are seeking a highly logical, proactive, and detail-oriented individual to coordinate and manage scheduling operations within our team. You will be responsible for coordinating resources, managing schedules, tracking project progress, and ensuring effective communication between engineers, customers, and internal teams. This role is crucial for maintaining workflow efficiency and delivering excellent service.

The ideal candidate will have strong multitasking abilities, excellent attention to detail, and the ability to work in a fast-paced environment.

Job Planning & Coordination:

* Plan, organise, and assign jobs to engineers based on availability, location, and skill set

* Manage and update schedules in real time to accommodate changes, cancellations, or urgent requests

* Coordinate resources, materials, and tasks to ensure projects stay on track

* Ensure job timelines and deadlines are met, while maximising efficiency

Communication & Customer Service:

* Act as the main point of contact between engineers, customers, and internal teams

* Keep customers informed of job appointments, schedule changes, and job progress

* Handle customer enquiries regarding job scheduling and provide timely updates

* Ensure clear and timely communication of project updates, risks, and changes

System Management & Administration:

* Maintain accurate scheduling records using job management software

* Monitor job completion status of works

* Assist with invoicing, commissioning, and documentation as required

* Ensure compliance with company procedures and industry standards

Problem-Solving & Efficiency Improvements:

* Identify scheduling conflicts or inefficiencies and implement solutions

* Optimise workforce allocation to reduce downtime and travel costs

* Support continuous improvements in scheduling processes and best practices

General Responsibilities

* Cinergi Ltd has designed standards of performance to meet external and internal customer requirements. All staff are expected as part of their day-to-day job role to meet and where possible exceed customer expectations of service

* Duties may involve having access to information of a confidential nature that may be covered by the Data Protection Act, be commercially sensitive or relate to client information. In such circumstances confidentiality must be maintained at all times in accordance with the company’s policies. If you are unclear at any time, refer the matter to your manager

* The health, safety and welfare of anyone working with Cinergi Ltd and those we work with are of vital importance to the company. Our management approved a Health and Safety Policy and Statement, and the structure of regular meetings will ensure the right resources and training are provided, that people understand their responsibilities for services and each other, and that high standards of health and safety are delivered, monitored and regularly reviewed

* Undertake all reasonable personal development activity designed to support you in your role