Login to Apply

Membership Support Officer

Location: Near Canary Wharf (Hybrid - 3 days in the office 2 days working from home)

Salary: £25,000 - £27,000 per annum

Our client is a global membership organisation dedicated to professionals in healthcare regulatory affairs. They aim to support their members by providing resources, expert support and career guidance, networking opportunities, and professional development.

As part of their growth plans, they are seeking a dynamic Membership Support Officer to join the team and contribute to the smooth operation of their membership department.

The Role

The Membership Support Officer will be responsible for the daily coordination of membership activities.

This role involves close collaboration with various departments, including marketing, communications, professional development, digital, and finance.

The ideal candidate will have a proactive approach to managing membership queries and tasks, ensuring their members receive excellent service.

Key Responsibilities:

Provide comprehensive administrative support to the membership department, including handling internal member queries and maintaining member networks.
Manage day-to-day membership inquiries, including online account queries, applications, and renewals.
Deliver excellent customer communication via email and telephone.
Assist with membership communication activities, ensuring timely and effective outreach.
Coordinate the renewal and lapsed member process, working closely with the Membership Manager.
Organise and support the activities of member communities, including events and workshops.
Assist the Membership Manager in developing and executing membership recruitment and retention campaigns.
Maintain accurate member records on the CRM database (IMIS CRM system).
Collaborate with the finance department to ensure accurate member payment records, including tracking payments and processing refunds.
Participate in networking and event attendance as needed
Skills and Qualifications

A minimum of two years’ experience in a membership support function or a similar customer service role.
Exceptional verbal and written communication skills.
Strong organisational and time management abilities.
Capability to work independently as well as part of a team.
Experience with database management and data reporting (IMIS CRM experience is an advantage).
Proficiency in MS Office suite, CRM systems, and Microsoft Teams.
Strong interpersonal skills, with a preference for candidates with regulatory affairs experience.
Experience in co-ordinating online and in-person meetings.
Previous experience in a membership or not-for-profit organisation is desirable.
A keen eye for detail and the ability to manage multiple priorities and deadlines.
Awareness of GDPR and data protection regulations, with a commitment to adhere to these standards.
To Apply

If you feel you are a suitable candidate and would like to work for this reputable organisation, please do not hesitate to apply