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Lead Service Designer – 6 months – hybrid Cardiff - £305 inside IR35)

Our client is seeking an experienced Service Designer to work on a hybrid basis, predominantly remote with some occasional travel to Cardiff

QUALIFICATIONS
Essential
• Educated to Master’s level or equivalent qualification / experience
• Evidence of continuous professional development
• Practitioner of Agile working with multi-disciplinary teams.
Desirable
• Working knowledge of the NHS or the Health sector.
• Understanding and knowledge of health service terminology and information requirements.
• Knowledge of DHCW and how it supports the NHS

SKILLS AND EXPERIENCE

· Significant experience of working in a service designer role.
· Experience applying highly developed specialised knowledge, supported by pertinent theoretical knowledge and applicable practicalexperience, across a range of work methods and practices.
· Proven experience in the analysis and design development of digital systems.
· Experience in coaching and mentoring staff; specifically agile and multi-disciplinary teams.
· Experience of leading the delivery of complex service and product design projects
· Experience of delivering quality design work
· Understand supporting systems and organisational structures
· Experience of designing new services
· A strong understanding of user-centred design
· Experience of managing and leading teams

Skills and Attributes
· Ability to manage and motivate staff by contributing to and identifying training needs.
· Ability to learn and assess new technologies quickly, understanding their wider implications and where appropriate implementing them.
· Ability to organise own work and manage a team effectively.
· You bring a positive professional attitude, balancing proactivity with thoughtfulness and empathy
· Implement change management methodology within team environment.
· ability to analyse and resolve complex issues.
· In depth understanding of the information and service delivery needs of NHS Wales
· Ability to manage under pressure with excellent planning and organisational skills.
· The ability to synthesise research into concrete recommendations and communicate them to business audiences
· Ability to establish good working relationships

· Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh

- SmartSourcing are a Disability Confident Employer and we promote, celebrate and value diversity, we are committed to promoting equality and inclusion for all