Login to Apply

Job Title: Customer Service Advisor

Location: Tamworth

Ref SK 17034

£23500 plus bonus

About the Role:

Elite Personnel is seeking a dedicated Customer Service Advisor to join a reputable client based in Tamworth.

This is an excellent opportunity for someone with a strong background in customer service and administration, especially in a financial or collections setting.

You’ll play a vital role in both inbound and outbound customer interactions, managing collections and late payments with empathy and professionalism.

Key Responsibilities for the Customer Service Advisor

Handle inbound and outbound calls with customers, addressing queries related to collections and late payments.

Provide exceptional customer service, maintaining a high standard of communication and problem-solving.

Follow established processes to support customers in resolving their accounts, ensuring compliance with industry regulations and company policies.

Manage administrative tasks efficiently, documenting interactions, payments, and outcomes accurately in the system.

Collaborate with internal teams to ensure timely resolution of account issues.

What we’re looking for the Customer Service Advisor

Excellent communication skills – both verbal and written, with the ability to engage professionally and confidently with customers.

Previous experience in customer service roles, ideally with exposure to collections or financial services.

Strong administrative skills – accurate record-keeping, time management, and attention to detail.

Ability to handle sensitive situations with empathy and patience.

Financial service background is advantageous but not essential.

Benefits for the Customer Service Advisor

25 days of holiday plus bank holidays.

Amazing company benefits package.

Modern offices with a supportive, collaborative team environment.

Opportunities for career progression.

Start Date: ASAP

How to Apply:

If you are a motivated and experienced customer service professional looking to make an impact, we’d love to hear from you please apply NOW 

Due to the unprecedented volume of response, we are currently receiving, regrettably we are no longer able to respond to every application individually. If you have not heard back from us within 48 hours, please assume your application for this role has been unsuccessful. We do read each CV carefully and if the situation changes or another potentially suitable role becomes active, we will be back in contact.

Hiredonline is an advertising consultancy. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to