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THE COMPANY
An innovative global business with two composite production factories in the UK is actively looking for a Sales Support Coordinator to join their team based at their Stallingborough, N.E Lincolnshire site/office.
JOB PURPOSE
* To process orders and enquiries placed by external customers for sales of manufactured structural and gelcoat products and traded products.
* Managing availability of product to meet customer demand. Always meeting the date we confirm to the customer.
KEY RESPONSIBILITIES
* Receive sales orders from worldwide customers and implement processing procedures in order to confirm availability to customer and advise delivery dates.
* Raise Order in company SAP system, for planning.
* Liaise with customer, either confirming order delivery date or work to meet their requirements.
* Escalate to Customer Service Manager/Supply Chain Manager if required.
* Liaise with Transport Coordinator to organise transport.
* Ensure the correct flow of information from order receipt; order entry, product allocation, picking and despatch requirements through the company SAP ERP system.
* Ensure good links between Sales Order Processing, Production Planning and Transport sections of the business.
* Following customer complaints arrange collection and replacement products, relaying information to Tech service and Area Business Managers.
* Arrange delivery of customer sample requests including Health & Safety Data Sheets.
QUALIFICATIONS & EXPERIENCE
* Experience within a fast-paced office environment.
* Exposure working within the FMCG sector (manufacturing, logistics, shipping etc.)
* Excellent interpersonal skills.
* Highly organised and efficient with good product knowledge.
* Strong IT / Systems skills such as Microsoft Office; Word, Excel.
* SAP experience desirable or similar.
* Very confident in business telephone communication.
ADDITIONAL INFORMATION
* Competitive base salary
* 26 days annual leave + bank holidays
* 37.5 hrs – office based, Monday – Friday