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the role.

We are looking for an experienced temp IT support to provide first-line technical support to end-users, ensuring smooth operation of IT systems across the business. Youll work closely with the IT team to escalate complex issues and provide training for end-users on various software and systems. This is a 3-6-month temporary placement with the possibility to go permanent.

Your day-to-day duties include:

Provide first-line technical support via phone, email, and in-person

Diagnose and resolve hardware, software, and network issues

Install, configure, and maintain computer systems and peripherals

Troubleshoot printers, scanners, and other peripherals

Document and track issues using a ticketing system

Conduct basic user training on IT systems and software

Provide on-site support at various locations as required

why you should apply.

This is an exciting opportunity to join a dynamic IT team where no two days are the same. As well as having the opportunity to join a collaborative and supportive team you will also get to enjoy 21 days annual leave which increases by one day each year. You will get Life Assurance, Sick Pay, chance to buy extra holiday, Pension, Simply Health Cash plan and so much more!

what were looking for.

We are seeking candidates with proven experience in IT support or helpdesk roles. You should have strong knowledge of Microsoft products, including Windows 10 and 11, SharePoint, Teams, and Microsoft 365. Familiarity with Apple devices and 3CX phone systems is advantageous, but not essential. You will need excellent problem-solving skills, the ability to work both independently and as part of a team, and strong organisational skills to manage multiple tasks effectively. A valid driving licence is required, as the role may involve traveling to various locations to provide on-site support.

Preferred but not essential qualifications include:

Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP)

Experience with remote support tools and ticketing systems

Knowledge of ITIL practices

At polkadotfrog recruitment we do our very best to ensure both client and candidate satisfaction. If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments.

Our team of Specialist Consultants have the skills, experience and passion to deliver a professional, personal and quality service. Our mission is to build long-term relationships and help clients and candidates find the perfect match.

If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments

Whilst we would love to get back to every applicant, it is not always possible, so if you havent heard from us within 5 days, please note that your application has not been successful on this occasion