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Title: Customer Relations Representative - London based

Package: Upto £30,000 + Hybrid working in London and amazing benefits / perks!

Overview: Super excited to be working closely with a luxury skincare brand who are rapidly growing & highly wanted products are sold in 60 countries worldwide! They are focused around premium, safe & clinically proven ingredients, their results speak for themselves.

Responsibilities:

* Develop strong customer relationships through proactive and proficient responses in every communication with customers through phone, e-mail, text and chat.

* Support company initiatives to promote best-in-class customer service and a ‘skinspired’ attitude.

* Proactively support field Sales team (particularly for absence cover) by contacting partners with promotional/event assistance with the primary aim of retaining the partner and generating new sales

* Identify sales opportunities including partners not taken advantage of promotions and/or launches, partners not ordering within last 3 months, etc.

* Consult the respective BDM/Head of Sales with recommendations for action

* Call the partner to check-in and understand their position, provide support with a ‘call to action’ ie commit to an order/event/training/meeting etc to strengthen their connection.

* Process incoming orders and payments on relevant systems for all channels.

* Adhere to company policies and procedures around sales orders and fulfilment – refining them as appropriate, in conjunction with Finance & Ops team

* Correspond with third party suppliers as required to fulfil orders/enquiries for our customers

You are:

* Positive and confident interacting with customers and colleagues.

* Proactive and comfortable taking the initiative.

* Exceptional interpersonal and organisational skills.

* Able to work independently and positively as part of a team.

* NVQ level 2 and 3 in beauty therapy.

* Minimum of 2 years’ customer relations, admin and/or tele-sales experience.

* Strong verbal and written communication skills